FAQs
How do I know if I need a roof replacement or just a repair?
Most homeowners aren’t sure—and that’s okay. Missing shingles, leaks, granule loss, or storm damage can all be signs. The best way to know for sure is with a free inspection. We’ll walk your roof, show you photos, and give you honest recommendations—no pressure.
How long does a roof replacement take?
Most residential roofs are completed in 1 day. Larger or more complex homes may take 2–3 days, but we’ll always give you a clear timeline upfront so there are no surprises.
Do you offer free inspections?
Yes—we offer no-cost, no-obligation inspections. Whether it’s storm damage or just peace of mind, we’ll assess everything and explain what we see in simple terms.
What areas do you serve?
We serve homeowners across Kane, DuPage, Cook, and McHenry counties, including towns like St. Charles, Geneva, Batavia, South Elgin, and surrounding communities.
What makes Randall & Son different from other roofing companies?
We’re family-owned, local for 45+ years, and focused on long-term relationships—not quick jobs. With 800+ 5-star reviews and an industry-leading warranty, we stand behind our work long after the job is done.
Storm Damage & Insurance
What should I do after a storm hits my area?
Start with a free inspection. Even if your roof looks fine from the ground, damage isn’t always visible. We’ll check everything safely and help you understand next steps.
Can you help with the insurance process?
Yes—we guide you through the process and help make sure nothing gets missed. We’ve worked with thousands of homeowners and understand how to make the process as smooth as possible.
How do I know if my roof has hail damage?
Hail damage isn’t always obvious. It often shows up as bruising on shingles or granule loss, which you can’t see from the ground. That’s why a professional inspection is key.
Pricing & Financing
How much does a new roof cost?
It depends on your home size, materials, and scope of work. After your inspection, we’ll give you a clear, detailed estimate so you know exactly what to expect.
Do you offer financing?
Yes—we offer flexible financing options, including 0% financing for qualified homeowners, to help make your project more manageable.
Will I need to pay anything upfront?
We’ll walk you through payment options clearly before any work begins. Our goal is full transparency so you feel comfortable every step of the way.
Process & Materials
What types of roofing materials do you use?
We install high-quality, manufacturer-backed materials designed to perform in Midwest weather. We’ll help you choose the best option for your home and budget.
Will my landscaping or property be protected during the job?
Absolutely. We take extra care to protect your home, siding, windows, and landscaping—and we do a full cleanup when the job is done.
Do you handle permits and inspections?
Yes—we take care of all required permits and ensure everything meets local codes, so you don’t have to worry about it.
More Than Roofing
Do you also do siding and windows?
Yes—we specialize in roofing, siding, and windows, so we can help with your full exterior—not just one piece of it.
Can you match my existing siding or roof color?
In most cases, yes. We’ll walk you through options and help you find something that blends well or upgrades your home’s look.
Warranty & Trust
What kind of warranty do you offer?
We offer an industry-leading warranty that gives you long-term peace of mind. We’ll explain exactly what’s covered so you feel confident in your investment.
Are you a local company?
Yes—we’ve been serving the area for over 45 years. We’re not storm chasers—we’re your neighbors.