GOT QUESTIONS?
Everyone has questions about the services we request. Why shouldn't you? You value your home and depend on it to give you the peace of mind for your family and your pocket book. With your home being the largest investment in your life you want to make sure that Randall and Son is up to the necessary challenge. Below is a list of the most frequent questions we get asked. Remember, if your question wasn't answered you can always contact us at the end of this page or on our contact page. We look forward to talking to you.
1. Why should I choose Randall and Son Roofing Exteriors?
Randall and Son Roofing and Exteriors offers customers professionalism, dedication and guaranteed satisfaction. We start the job right with a free evaluation and finish using the latest technology and close attention to details.
We use only Randall and Son Roofing and Exteriors employees on the job. We guarantee top of the tier professionals.
In addition, Randall and Son Roofing and Exteriors uses only the highest quality materials. Higher quality materials increase puncture and weather resistance and make a roof longer lasting. This eliminates costly callbacks and lowers repair costs.
Delivering the most for the dollar! Randall and Son Roofing and Exteriors offers a variety of commercial roofing options. Each job is unique and is value engineered to find a high quality roofing solution based on needs and price-point.
Free evaluation Design & waterproofing Moisture & building envelope design Highest quality materials Wide variety of roofing options Authorized Versico roofing contractor Authorized CertainTeed contractor.
We are so confidant about the quality of our commercial roofing that we offer an extensive warranty program. Service and maintenance programs are also offered on all roofing options.
2. Are you fully bonded and insured?
Yes we are. We send out a copy of our certificate of liability insurance with every full roof estimate.
3. How soon can you schedule my job to be done?
Full roof jobs during Summer and Fall can usually be scheduled after receiving your signed contract and deposit. We can work in service repairs depending on the type of work required and the urgency. Timing depends on the scope of work, demand and weather.
4. What warranties to you offer?
Our company offers a 10 year warranty on workmanship for full roof replacements on residential.
5. When can I contact you?
We are in the office 9:00a-5:00p every weekday. Our number is (847) 695-4990. If you do not get through to us, please leave a voicemail including name, phone number and address and we will get back to you promptly. You can contact us by e-mail (office@rnsroofing.com) whenever you want.
6. How do I choose roof products?
We believe in providing our customers with top quality roofing materials without exception. There are certain materials that are standard to our contracts such as Certainteed and Air Vent Ventilation products. Informative material brochures are included in proposal packets. We also provide our customers with shingle samples as well as references of nearby completed work which aids in the decision making process.
We welcome any questions or concerns the customer may have regarding the work to be done. When you communicate what you are looking for we will be glad to inform you of the options available to you.
7. Do you use dumpsters?
Generally we ferry our dump trucks back and forth for residential and smaller jobs.
8. Do you perform flat roofing work?
No.
9. Do you do roof/attic inspections?
No.
10. Do you handle insurance claims?
Yes. we do. We will work side by side with your insurance carrier throughout the process.
