Warranty
Workmanship Warranty
This warranty covers all workmanship related to the project(s) reflected in the contract for up to ten (10) years from the job completion date.
This warranty does not cover any liabilities or damages that have been caused by acts of God or nature, including but not limited to: rain, wind, fire, tornadoes, hurricanes, hail, gale-force winds, lightning, earthquakes, foundation shifts, ice dams, snow, nails lifting as a result of expansion and contraction, vandalism or any other action outside of the control of the Company. Excessive wind is forty (40) mph or higher.
This warranty does not cover any leaks or other damages caused by the failure of any materials not replaced at the time of the original installation, such as old skylights, B vents, etc, or where modifications have been made to the roof structure after the installation of the roof, siding or other products/materials installed by the Company, is completed, or poorly designed roof or siding decking such as where a roof valley has been installed alongside of or towards an exterior wall.
Insured/owner/customer must make sure that any and all snow and ice are removed and cleared from roofing, particularly in valleys, gutters and roof edges in order for this warranty to remain valid. If a leak is discovered/detected and you do not take or have not taken immediate action to protect the property (interior and exterior) from further damage, (i.e. remove snow and ice or gutter debris that may be blocking the free flow of water through the gutter or removing the ice from the gutter or clearing snow and/or ice from the roof area and/or protecting the interior of the building) the warranty will become null and void. Not properly removing ice and snow from roofing, particularly in valleys, gutters and roof edges, before or after a leak is discovered will nullify this warranty in its entirety. Randall and Son is not responsible for ice dams.
This warranty does not cover nail pops from drywall, interior damage (pictures, wall hangings, objects, furniture, etc.) that may occur during installation. Please remove these items from walls/shelving in advance.
Randall and Son Roofing and Exteriors is not responsible for any interior work (caulking, drywall, etc.) during the removal or replacement of any skylights.
| Situation | Covered? | What the warranty says |
|---|---|---|
| Workmanship on the project(s) in your contract | Yes | Covered for up to 10 years from the job completion date. |
| Storm and weather damage (rain, wind, hail, lightning, tornadoes, snow) | No | Caused by acts of God or nature. The warranty defines excessive wind as 40 mph or higher. |
| Ice dams | No | Randall & Son is not responsible for ice dams. |
| Nails lifting from expansion and contraction, vandalism, foundation shifts | No | Listed as events outside the company's control. |
| Failure of older materials that weren't replaced (old skylights, B vents) | No | Applies to materials not replaced at the time of the original installation. |
| Changes made to the roof structure after installation | No | Applies to changes made after the roof, siding, or other products were installed. |
| Poorly designed roof or siding decking | No | For example, a roof valley installed alongside or toward an exterior wall. |
| Snow, ice, or debris left uncleared | Voids the warranty | Keep snow and ice cleared from roofing, valleys, gutters, and roof edges. |
| A leak you don't act on right away | Voids the warranty | Take immediate action to protect the property, such as clearing snow, ice, or gutter debris or protecting the interior. |
| Drywall nail pops and interior items (pictures, wall hangings, furniture) | No | Remove items from walls and shelves before work begins. |
| Interior work (caulking, drywall) during skylight removal or replacement | No | The company is not responsible for it. |
Frequently Asked Questions About the Randall & Son Warranty
How long is the Randall & Son workmanship warranty?
Our workmanship warranty lasts up to 10 years from the job completion date. It covers all workmanship related to the project or projects reflected in your contract.
What does the workmanship warranty cover?
It covers the workmanship on the work described in your contract for up to 10 years after the job is completed. It doesn’t cover weather and natural events, materials that weren’t replaced during the original installation, or changes made to your roof afterward. The coverage table above lists the details.
Does the warranty cover storm damage?
No. The workmanship warranty does not cover damage from acts of nature, including rain, wind, hail, lightning, tornadoes, and snow. It defines excessive wind as 40 mph or higher. If a storm damages your roof, schedule a free inspection and we can help document the damage for your insurance claim.
What do I need to do to keep my warranty valid?
Keep snow and ice cleared from your roofing, particularly in valleys, gutters, and roof edges. If you discover a leak, act right away to protect your property by removing snow, ice, or gutter debris that blocks water flow, or by protecting the interior. Not doing so makes the warranty null and void.
Does the warranty cover old skylights, vents, or other materials that weren’t replaced?
No. The warranty doesn’t cover leaks or damage caused by the failure of materials that weren’t replaced during the original installation, such as old skylights or B vents. It also doesn’t cover changes made to the roof structure after installation or poorly designed roof or siding decking.
Does the warranty cover interior damage?
Not nail pops from drywall or interior items such as pictures, wall hangings, and furniture that may be affected during installation, so remove them from walls and shelves before work begins. We’re also not responsible for interior work such as caulking or drywall during skylight removal or replacement.